CAP Exam Review Notes

  • PTAP - Chapter 6: Leadership

    1. Define leadership.\n1. Discuss leadership theories.\n1. Discuss leadership styles.\n1. Discuss leadership traits.\n1. Describe the qualities and strategies of an administrative professional who is an effective leader."},{"left":"*What is Leadership


  • PTAP - Chapter 8: Written Communication

    ","right":"1. Prepare effective written communications using the \"C\" characteristics.\n1. Use a writing process to create effective written messages.\n1. Apply appropriate guidelines for writing e-mail, memos, letters, and reports."},{"left":"*Effectiv


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